Rider Employment Terms and Conditions

1. Employment & Core Duties

Riders are employed under written terms specifying role, reporting line, assigned service area, agreed salary, shift schedule, statutory benefits, leave entitlements, and notice provisions.

Core operational duties include accepting assigned platform deliveries, verifying order details at pickup, transporting packages safely, updating delivery statuses accurately in the system, handling verified payments strictly per procedure, communicating professionally, and reporting incidents immediately.

2. Staffing Shifts & Work Hours

Service schedules use structured six-hour shifts designed to provide continuous daily coverage. Exact shift hours, rest breaks, shift handovers, weekly rest, leave, and overtime comply with applicable Sri Lankan employment standards. Riders are never required to speed or take unsafe road risks to meet any delivery target.

3. Salary, Fuel Support & Expenses

Riders receive an agreed fixed salary and transparent fuel support as documented in their written agreement or company policy. Any lawful deductions are clearly documented. Riders must never use personal funds to finance customer orders unless expressly authorized under a formal documented cash float procedure.

4. Motorcycle Arrangements & Vehicle Readiness

Riders utilizing their own legally compliant, insured, and roadworthy motorcycles or operating company-provided motorcycles must maintain valid registration, license, third-party/commercial insurance, and safety equipment at all times. Company-owned vehicles are governed by a signed vehicle-use custody record covering maintenance, fuel, damage reporting, keys, and return upon end of employment.

5. Uniform & Company Equipment

takeaway.lk supplies branded uniforms, insulated thermal delivery bags, visibility gear, and rider app access. Equipment remains company property, must be kept clean and safe, and defects or losses must be reported promptly.

6. Safe Riding & Traffic Compliance

Riders must hold a valid Sri Lankan driving license, obey all traffic laws, wear approved safety helmets and protective gear, never ride while impaired or dangerously fatigued, and always prioritize personal and road safety over speed.

7. Pickup Verification & Platform-Only Deliveries

• Before leaving a merchant kitchen, riders verify the order reference, item count, visible condition, total amount, and destination in the rider app. Any discrepancy must be escalated to central dispatch before pickup.
• Riders may deliver only orders dispatched through the takeaway.lk system. They must decline any direct request from a merchant or customer for off-platform deliveries or cash arrangements and report such incidents to dispatch immediately.

8. Cash & Payment Handling

Every rupee received or disbursed must be recorded against the specific order reference. Cash collected on delivery must be reconciled with shift dispatch logs without delay. Digital bank transfers must be verified by dispatch or the approved payment portal rather than relying solely on a phone screenshot.

9. Customer Privacy & Professional Conduct

Riders must treat every customer and merchant staff member respectfully and avoid all harassment or discrimination. Customer phone numbers and addresses may be used strictly to complete the assigned delivery. Riders must never save, photograph, share, publish, or pass customer phone numbers or residential addresses to merchants. In-app calling or masked numbers should be used wherever available.

10. Failed Deliveries, Incidents & Disciplinary Process

When a customer is unreachable or an address is incorrect, riders follow dispatch instructions and waiting protocols and never abandon, consume, or dispose of an order without authorization. Road collisions, injuries, safety threats, or cash discrepancies must be reported without delay. Fraud, record falsification, unsafe riding, or privacy breaches will trigger investigation and fair disciplinary action under applicable Sri Lankan law.